Last update 12 June 2024


Passengers are required to comply with the Operating Regulations as they pertain to them and to follow the rules issued by the competent authorities in the interest of safety and the regularity of transportation. They must also adhere to all other specific behavioral norms made known through warning signs posted in stations, cabins, and along the line, as well as instructions given under special circumstances by company personnel, who are easily recognizable by their uniforms. Provisions concerning passengers are made known to the public through postings in the stations.

Passengers must have a ticket before entering (or exiting) the station areas designated for boarding and alighting platforms. The ticket must be shown upon request to the station personnel. The ticket price includes the right to transport a small, non-bulky piece of luggage that allows the passenger to maintain a correct position on the vehicle while respecting other passengers and ensuring the proper operation of the closure device. The luggage weight must not exceed 3 kg. Luggage exceeding 3 kg will not be boarded, except with the purchase of an additional ticket for the luggage/item. Objects/items can be transported without an escort, provided they weigh less than 3 kg, with a ticket purchase and immediate collection at the arrival station. No priorities are allowed except for service personnel, surveillance officers, and special cases approved by the Company Management (accredited Tour Operators and Organized Groups). The ticket is strictly personal and non-transferable. It is valid only until the indicated date and may be confiscated by company personnel for improper use or violation of the Operating Regulations. Unused tickets will not be refunded under any circumstances, nor replaced in case of loss. Interruptions or service limitations of any kind do not entitle any refund.

Passengers, given the particular nature of the transportation system which necessitates active user cooperation, must strictly adhere to the obligations and prohibitions made known by the operating company through specific notices and must behave in a way that does not endanger people or damage the facility’s equipment. Passengers with strollers and/or bicycles must board exclusively by passing through the access control turnstiles at the stations, using the stairs to the ticket office with the stroller closed or with the bicycle carried, respecting their turn. After passing the turnstile to the boarding platform, strollers can be reopened, and bicycles can be placed on the ground for cabin boarding. Passengers with animals must follow the general directives for public transportation, and in particular, medium and large dogs must have a muzzle and leash. In the absence of a muzzle, service personnel may refuse boarding. Cabins have a maximum capacity of 8 (eight) people and a maximum weight of 640 kg: the management and/or arrangement of passengers in the cabins is reserved for company personnel. Passengers intending to return immediately to the departure station must vacate the cabin and revalidate their ticket. Passengers cannot demand the use of the cabins in any manner other than as directed by service personnel. Passengers unfamiliar with the transportation system must notify personnel and request instructions as needed.

- Entering from the access ramp reserved for disabled persons with strollers and/or bicycles;
- Entering when the facility is closed to the public;
- Following non-designated paths in the stations and/or tampering with any facility device;
- Causing cabin oscillations in any way while in line;
- Tampering with or attempting to open cabin doors during travel;
- Smoking in the facility stations or inside the cabins during travel;
- Loitering in the boarding and alighting areas of the stations;
- Talking to the facility operators except for service needs;
- Transporting flammable, corrosive, explosive products, gas of any kind in cylinders, etc.;
- Boarding while intoxicated;
- Boarding with objects that impede easy vehicle boarding;
- Boarding while exhibiting behaviors that may jeopardize safety, disturb passengers, or disrupt public order.

Transporting children under 8 years old is allowed only if accompanied by adults (Ministerial Decree of March 8, 1999). Disabled passengers must notify any need for assistance in advance and arrange with service personnel for any different transportation modalities. Disabled passengers are entitled to free passage on the facility. The disabled person's companion is subject to the fare provided by the current fare plan.

In the event that it is necessary to rescue passengers left in line inside the cabins due to facility stoppage, they will be notified through communications made via speakers specially installed on the supports and in the cabins themselves. Passengers must wait for specialized personnel to perform the rescue operations, remaining seated in the cabins even when the vehicle is at a low height from the ground. It is absolutely forbidden to leave the vehicles along the line, even in the case of temporary facility stoppage. The rescue will be carried out with the necessary precautionary measures and instructions, which passengers must strictly follow.

Violators of the provisions made known to the public through specific notices and warning signs posted both in the stations and in line will be prosecuted under Article 18 of the Presidential Decree of July 11, 1980, No. 753. Where non-compliance may seriously endanger the safety of customers/users and personnel, violators will be referred to the Judicial Authority if the act constitutes an offense under Articles 432 and 650 of the Penal Code. The customer/user is responsible for any damages resulting from non-compliance with these provisions.

Customer/user complaints must be formally sent to the Management of Funierice Service S.r.l. with the full details and exact address of the complainant. Anonymous complaints will not be considered. Funierice Service S.r.l. and its employees cannot be held responsible under any circumstances for any lost objects in the cabins, along the line, or in the stations: in case of finding, the customer/user must hand the found object over to the Duty Manager.